Choose the shoe style from the collection, please use the drop down menu to select/view the embellishment, you can also add a sole message if you would like too. Please place your order online, when your order is received by our team we will be in touch to confirm the details/size and to ask the date of your wedding or fitting dates when the shoes are required. If you have questions or need more advice on your choices our team can assist, please book a virtual consultation or visit the London showroom. We will arrange for the style and an example of the embellishment to be sent for you to try in advance of finishing your final pair, please select express shipping if your wedding or event is close as we need to allow time for you to try, plus shipping and if you need to exchange, please don’t worry you are in safe hands, we do this every day and we will be with you every step of the way, our team will be able to guide you at the point of receiving your order. Please read step 2.

When you receive the shoes and the embellishment please try the shoes and check that you are happy, if you need to exchange/return at this stage this can be arranged by our team, in order to assist we can help and advise with any fit or styling questions. Please let us know how shoes fit and if you need more assistance or if you are happy to proceed. We include a free return shipping label for you to return the shoes, this is for customers in the UK, US, Canada, Europe (excludes AU, Asia, Middle East, we have an alternative method to return, please send an email to contact@harrietwilde.com for more information)

We receive the shoes back, if you are proceeding please allow 2-3 weeks for the team to hand finish your shoes, please note in busy periods this can take longer and we will keep you updated, we always to work to the dates we provide and we will keep you updated and manage in accordance with your wedding date. If you need to exchange we can arrange and the same as step 2 will happen, we’ll just need you to cover the cost of the return for the exchange, we will cover the post to send the exchange. For return orders the shoes will be refunded in accordance with our T&C’s minus the post costs. Please read step 4.

Please allow plenty of time when ordering, it’s good to factor in extra time to exchange (if required), we suggest a minimum of 5 weeks for clients in the UK, countries outside the UK allow a minimum of 7 weeks (with courier shipping) and more if you select standard shipping. Please note we will require you to return the shoes for trying as soon as possible, any delays with the return will result in delays to the finished item. We recommend booking a virtual appointment if you have lots of questions or would like to compare lots of styles and embellishments. Urgent orders or for more information please email the team in London and we can help you: contact@harrietwilde.com