Sole message

Add your own message to the soles of your Harriet Wilde shoes, shoes can be returned and exchanged when the message is added.

A standard message should be kept to a maximum of 18 characters (including spaces), if you are unsure or require a slightly longer message put TBC as the message, we will be in touch confirm your message before making or added to the soles. Please don't worry we will not put TBC as your message.

Please note that there is more space for a longer message on the following shoes, all Amy styles, Sahara, Tilda, Joanie Mid, the space is smaller on all Arabella Block styles, Hetty, Olivia, Galaxy soles. 

This service usually takes between 2 to 3 weeks, we can accept returns and exchanges when the sole message is added, for exchanges we can apply the message to your exchange for no extra cost, returns we can refund for the cost of the shoes but unfortunately not the message. We always check and confirm (by email) that your message is correct before adding to your soles. If your date changes we can create and add with the new date for you at no extra cost, all we ask is that you cover the cost of post. If you think your date might change it's safer to have a message without the date.

Any questions about this service please email the studio: contact@harrietwilde.com

Fits true to size, we do find some clients in the US might need to go down a size, please check the  length measurements  with a similar style shoe.

Returns/exchanges are accepted on handbags and shoes, full price and sale, includes shoes with a sole message. 

• UK FREE (orders over £230) standard shipping, orders under the cost is £5.99 (inc free exchange, full price not sale items)
• UK next day £9.99 (inc free return, full price not sale items)
• UK free London showroom collection available at the checkout
• United States & Canada standard shipping $26 (10-15 days)
• United States express courier $33.8 (2-5 days)
• United States express courier 2 way $65 (2-5 day, inc free return/exchange)
• EU, Australia, New Zealand standard shipping £20 (No standard to Asia, Middle East)
• Worldwide courier shipping £40 (Asia & Middle East only shipping option, no standard)

Please see our shipping page for all available options.

To receive a full refund or an exchange please ensure the following:

• Return goods unworn in the original condition and packaging.
• Full price items UK goods need to be back with us in 28 days of receipt/delivery of the goods, not the order date, the date when you receive the delivery.
• Sale items, post back in 28 days of receipt with a signed service.

We can help and assist with returns/exchanges:

• To return email quoting your order number, advise if you require an exchange or a return: contact@harrietwilde.com
• UK full price orders we can send you a free return label for an exchange, returning for a refund the label costs £5.99, it will be deducted from your refund. Sale items the customer pays to return.
• US/Canada/worldwide we can generate a courier label for an easy return/exchange, email: contact@harrietwilde.com

View full details of our Returns Policy