Yes all items can be returned for a refund or an exchange. Please email contact@harrietwilde.com quote your order number and we can advise the next steps, we will make this easy for you. For more information see the delivery/returns page.

We can add 12 – 15 characters including spaces, if a message is over one line our team will be in touch to confirm. If you have questions or would like to add a different message, book a virtual appointment or email: contact@harrietwilde.com

Please book a virtual appointment or email with the question: contact@harrietwilde.com

Yes you can do this, for the message add TBC, we know TBC is not the message, we will be in touch by email to confirm your message, you can advise when you are ready, itsnot a problem for us to hold your shoes until you know the date or have finalized your message.

The shoe sizes on the products are listed as UK, US, EU, AU and the length inside the shoe in cm’s. Please check the size chart for other international size conversions.

Most styles are available in full and half sizes.

This sounds like you require a full size down, in general the lengths between sizes are about 7-10mm bigger or smaller. We can exchange shoes if they are too big or too small.

This sounds like you are between sizes, exchange to half size smaller or if not available try a half insole.

All of our shoes will stretch. If the style is just snug you can try to stretch yourself, if you wear the shoes with thin socks this helps, you can move up to thicker socks as this increases the stretch. If this doesn’t work enough we offer a stretching service. Please email and we can arrange this for you: contact@harrietwilde.com

Yes we do, nearly all of our styles can be make in different colour or material. For more information contact@harrietwilde.com

Yes all of the satin shoes can be dyed, we offer this service, it costs £120 and will take 3-4 weeks. An express service is also available. Please note that shoes can't be dyed if you have used a protector spray, don't protect if you plan to dye after your wedding.

Yes, please clean any dirt off the upper with a clean brush, please clean the sole with a brush to remove dirt and use a baby wipe to clean inside the shoes, this will lift satins from wear. You can order a shoe dye from our store, we'll need you to return the shoes to us and we can dye and return. For worn shoes black or midnight are the colours we recommend as they hide all satins or marks.

Yes we do, please send a copy of your NHS badge to contact@harrietwilde.com and we can help you.

Yes, we have some styles available in size UK8 /US10.

This isn’t a service we offer but most of our best sellers will come in a variety of heel heights.

Yes we can add a Mary Jane or an ankle strap, please get in touch and we can advise.

Please order the shoes, we can hold and send them when you have the date, this means you would receive them for a suitable time for the return time to work for you. The return time starts from the date you receive, not the date the order was placed we offer 28 days. Excludes styles reduced in the sale.

Yes, we need about 3-4weeks to complete the embellishing, we would need you to cover the cost of post and pay the extra for the embellishments.